This message can be caused by one or more of the following conditions:
The resolution to (1) is to fix the main electrical issue in the building. The resolution to (2) is to replace the meter with the correct meter, or to wire the line(s) and neutral properly. The resolution to (3) is to request a Return Authorization for Repair/Replacement under the terms described in the manual.
Please review the installation as recommended above. If it does turn out that the meter is defective, we can immediately process an RMA for you. Please let us know the results of your voltage tests, with a photo of the meter's front label showing the Model Number and Serial Number, to email@example.com.
NOTE: Leviton will repair or replace only those meters which are under warranty. Meters which have failed beyond their warranty period will need to be replaced with new units. Please have Proof-of-Purchase documentation available when requesting an RMA.
Series 2000 meter with U Lo, model and serial numbers circled.